tapviva really cares about your experience. In the case of problems with your food order,
please contact the restaurant directly. In the case of problems with a tapviva charge to
your credit card, please email contact (at) tapviva (dot) com within 7 days of the order
to receive a full or partial refund. tapviva performs a review of order history for
evidence of fraud prior to issuing refunds.
II. WHAT INFORMATION DOES TAPVIVA COLLECT?
A. Information You Provide to Us:
We receive and store any information you provide to us. For example, during the registration process, we collect Personal Information such as your first and last name, street address, email address, photo or avatar, city, state and zip code, password, IP address, browser information, sites-specific display name, GPS location (mobile site), and credit card information. We may collect other Personal Information you provide us through your use of our services, including without limitation tapviva orders, favorite restaurants, customer service inquiries, service/restaurant reviews, blog entries, and certain social networking preferences and credentials (e.g. pages you "Like" or "Recommend"). You can choose not to provide us with certain information, but then you may not be able to register for our site or take advantage of many of our special features.
B. Information Collected Automatically:
- We also collect usage information, including without limitation the numbers and frequency of visitors to our site. We only use this data in aggregate form, and not in a manner that would identify you personally. For example, this aggregate data tells us how often customers use parts of the Website, so that we can make the Website appealing to as many customers as possible. We may also provide this aggregate information to our partners (including without limitation to the merchants you may review on the Website), so that they can understand how often people use their services and our Website, so that they, too, can provide you with an optimal experience. We never disclose aggregate information to a partner in a manner that would identify you personally.
C. E-mail and Other Communications:
We may contact you, by email or other means; for example, we may send you promotional offers on behalf of other businesses, or communicate with you about your use of the Website. If you do not want to receive email or other mail from us, please e-mail us at contact (at) tapviva [dot] com. During the registration process, you may also "opt-in" to receive various types of emails from us or from our partners or affiliated businesses; if you do not want to receive these emails, please indicate this during the registration process. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make emails more interesting and improve our service.
III. WILL TAPVIVA SHARE ANY OF THE PERSONAL INFORMATION IT RECEIVES?
We neither rent nor sell your Personal Information in personally identifiable form to anyone. We share your Personal Information with third parties only as described below.
A. Advertisers and Merchants: We may allow advertisers and/or marketing partners (collectively, "Advertisers") to choose the demographic information of users who will see their advertisements and/or promotional offers, and we may provide information we have collected from you to a Advertiser in non-personally-identifiable form, in order for that Advertiser to select the appropriate audience for its advertisements and/or offers. For example, we might use your interest in a Mexican restaurant to show you ads for other Mexican restaurants, but we do not tell those restaurants who you are. Similarly, we may provide aggregate data we've collected about you to the merchants that you may review on the Website ("Merchants") so that those Merchants may provide you and their other customers with an optimal experience, but we do not tell Merchants who you are. Additionally, we provide Merchants the e-mail and phone number you submit to tapviva so that the Merchant may fulfill any orders placed through tapviva. Further, if you choose to disclose any information publicly on the Website (see "User Profiles and Submissions" below), we may organize such information and provide it to Merchants as well, but we will not include any additional information about you, other than what is publicly available on the internet.
B. Affiliated Businesses and Third Party Websites We Do Not Control: In certain situations, businesses or third party websites we're affiliated with may sell items or provide services to you through the Website (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service. We have no control over the policies and practices of third party websites as to privacy or anything else, so if you choose to allow these automatic transmissions, please review all third party websites' policies.
C. Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.
D. User Profiles and Submissions: Certain user profile information, including without limitation a user's name, merchant reviews, or other blog entries may be displayed to other users to facilitate user interaction within the Website or address your request for Company's services. Any content you upload to public portions of the site, along with any Personal Information or content that you voluntarily disclose online in a manner other users can view (on discussion boards, in messages and chat areas, etc.) becomes publicly available and tied to your account, and can be collected and used by others. For example, any review you post through the internet, and anyone can see that you are the author of such review. Your user name may also be displayed to other users if and when you send messages or comments or upload images through the Website and other users can contact you through messages and comments. A Merchant may also contact you through messages and comments, to respond to a Merchant review you have written about such Merchant or to broadly communicate a message to its customers or other users viewing their Merchant location page through the Website.
E. Business Transfers: We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Also, if we (or substantially all of our assets) are acquired, or if we are reorganized or go through some other change of control (including without limitation going into bankruptcy), Personal Information would be one of the assets transferred to or acquired by a third party.
F. Protection of tapviva and Others: We may release Personal Information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of tapviva, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
G. With Your Consent: Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.
IV. IS PERSONAL INFORMATION ABOUT ME SECURE?
Your account is protected by a password for your privacy and security. You need to prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.
V. WHAT PERSONAL INFORMATION CAN I ACCESS?
Through your account settings, you may access and edit the following information you've provided to us:
- User name and password
- Email address
- Phone number
- Zip code
The information you can view and update may change as the Website changes. If you have any questions about viewing or updating information we have on file about you, please contact us at contact (at) tapviva [dot] com with the appropriate subject header. You understand that reviews are not editable or deletable once you have posted them to the Website.
VI. WHAT CHOICES DO I HAVE?
- You can always opt not to disclose information to us or on the Website, but keep in mind some information may be needed to register with us or to take advantage of some of our special features.
- You may be able to add or update certain information as explained in Section V above. When you update information, however, we may maintain a copy of the unrevised information in our records. Please note that some unmodified information may remain in our private records after your modification of such information. We may use any aggregated data derived from or incorporating your unmodified Personal Information after you modify your information, but not in a manner that would identify you personally.
VIII. QUESTIONS OR CONCERNS
Effective Date: April, 2011